The website https://www.coemi-lingerie.com (hereinafter the “Site”) is open to any user of the Internet network.

It is published by: SARL EPONIM (hereinafter "EPONIM"), a limited liability company with a capital of 6,075 euros, whose registered office is located at 9, place des Epoux Laurant in Celles-sur-Belle and registered with the RCS of Niort under number 452 601 875, Intra-community VAT number FR 25 452 601 875

Publication Director: Emmanuelle Toussaint

It is hosted by: Datacampus Technopôle du Futuroscope 86360 Futuroscope Chasseneuil

The Site allows EPONIM to offer for sale clothing products, nightwear and indoor clothing (the “Products”) to Internet users browsing the Site (hereinafter the “Customer”).

Products are either available in stock or available on order. Since production is limited, if the customer purchases a product in stock, he acknowledges that he cannot change the size after receipt.

If the customer wishes to be reimbursed for an order placed on order or in stock and requests it, the reimbursement procedure will be initiated immediately upon receipt of the returned item. Any order placed (in stock or on order) (hereinafter the "Orders") for Products appearing on the Site requires prior consultation of these general terms and conditions (the "GTC") and their unconditional and irrevocable acceptance. Consequently, the Customer acknowledges being fully informed of the fact that his agreement concerning the content of these GTC does not require the handwritten signature of this document, insofar as the Customer wishes to order online the Products presented in the context of the Site's store. The Customer declares that he has the capacity to enter into this contract, that is to say, to be of legal age, eighteen (18) years old, and not to be under guardianship. The parties agree that their relations will be exclusively governed by these GTC.

EPONIM reserves the right to adapt or modify these General Terms and Conditions at any time. It is agreed that in the event of modification, the version of the General Terms and Conditions applicable to any Order is the one appearing online on the Site on the day the Order is placed.

These general terms and conditions of sale (hereinafter referred to as "the GTC") apply to any order placed on the website www.coemi-lingerie.com (the "site") relating to the purchase of products presented on the site (hereinafter referred to as "the products") by the Company EPONIM, a limited liability company with capital of 6,075 euros, whose Head Office is located at, place des Epoux laurant 79370 Celles-sur-Belle and registered with the RCS of Niort under number 452 601 875, intra-community VAT number FR25 452 601 875 (hereinafter referred to as "the Company EPONIM"). EPONIM reserves the right to adapt or modify these general terms and conditions of sale at any time, the version of the general terms and conditions of sale applicable to any transaction being that appearing online on the website www.coemi-lingerie.com at the time of the order.

1. GENERAL

Any order for a product listed in the online store of the website https://www.coemi-lingerie.com requires prior consultation of these general terms and conditions and their unconditional and irrevocable acceptance. Consequently, the consumer acknowledges being fully informed of the fact that his agreement regarding the content of these general terms and conditions of sale does not require the handwritten signature of this document, insofar as the customer wishes to order online the products presented in the store of the site. The consumer declares that he has the capacity to conclude this contract, that is to say, to be of legal age, eighteen (18) years old, and not to be under guardianship.

2. PRODUCTS

In accordance with Article L. 111-1 of the Consumer Code, the company EPONIM presents on the Site the Products for sale and their characteristics. The Customer has the possibility to know, before the final order is taken, the essential characteristics of the Products that he wishes to purchase.
The offers in stock presented by the company EPONIM are only valid within the limit of available stocks.
The offers on order presented by the company EPONIM are only valid within the limit of the production capacity of the COEMI workshop.
The photos representing the Products are for information purposes only. These photos, like the texts illustrating the Products, do not enter into the contractual field.

3. PRICES

The prices appearing on the Site are indicated in euros including VAT and are only valid on the date of validation of the Order by the Customer. EPONIM reserves the right to modify them, without notice, at any time, it being understood that the invoicing of the Products will be based on the rates in effect at the time of registration of the Order.
The prices do not take into account delivery costs, invoiced in addition and indicated before validation of the Order. The prices take into account the VAT applicable on the day of the Order and any change in the applicable VAT rate will be automatically reflected in the price of the Products appearing on the Site. Payment of the full price must be made when the Order is placed. At no time may the amounts paid be considered as deposits or down payments. These prices are guaranteed subject to typographical or printing errors.

The price of Products shipped outside the European Union and DOM-TOM will be calculated excluding taxes. In this case, the Customer is considered the importer of the products. In the event of customs duties, import taxes or other charges applicable due to the geographical destination of the products, these costs are the responsibility of the Customer, who is recommended to carry out the necessary checks and procedures prior to validating his Order.

4. PAYMENTS

The Products are payable in euros on the day of the actual Order. To pay for his Order, the Customer has the following payment methods:

Bank card.
For payment by credit card, the Customer communicates his bank card number, associated with its expiry date as well as the cryptogram numbers on the back of his bank card. In order to ensure the security of payments made online, the Customer accesses a dedicated space made available by the Crédit Agricole bank, which ensures the security and recording of the payment order and the security of the payment itself. In this regard, the Customer expressly acknowledges that the communication of his bank card number to the EPONIM Company via the Crédit Agricole bank constitutes authorization to debit his account for the Products ordered.

The cards accepted are: Visa, Mastercard.

Regardless of the payment method used, EPONIM will cover the occasional bank charges incurred by the payment, within the limit of the management fees charged by Crédit Agricole bank. All payments are made via Up 2 Pay e-transactions Crédit Agricole. Any other fees, regardless of the reason, will be billed to the Customer.

EPONIM reserves the right to suspend or cancel any Order and any delivery in the event of refusal of authorization for payment by bank card by officially accredited organizations or in the event of non-payment. EPONIM reserves the right in particular to refuse to make a delivery or to honor an Order from a Customer who has not fully or partially paid a previous order or with whom a payment dispute is in progress.

The goods delivered remain the property of EPONIM until receipt of payment. The transfer of risks to the Customer takes place upon delivery of the Products.

The computerized records, stored in EPONIM's computer systems under reasonable security conditions, will be considered as proof of communications, Orders and payments between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.

Payment in several installments with Alma.
Alma's credit service is offered for the settlement of purchases and the execution of the payment, provided that the person purchasing the good or service through Alma ("Buyer") accepts the payment in several installments or deferred payment contract.

Fees may be charged by Alma:
- Payment in 2 installments: 0.85% of the total costs.
- Payment in 3 installments: 1.69% of the total costs.
- Payment in 4 installments: 2.52% of the total costs.

Any refusal to grant payment in installments or deferred payment by Alma may result in the lapse of the contract for the purchase of the good or service ("GTC"), unless the Buyer agrees to pay the amount of the purchase in cash.

In the event of termination of the GTC, the contract for payment in installments or deferred payment will be terminated automatically.

In the event of withdrawal from the payment in installments or deferred payment solution used for your payment, the GTC will be terminated automatically, unless you pay the amount of your purchase in cash through Alma. If the product has already been shipped to you, you must return it within the maximum period provided for in these GTC.

Bank transfer
For payment by bank transfer, the Customer receives by email the banking information (IBAN) of the account to which he must make his transfer. The costs inherent to payment by bank transfer are the responsibility of the customer. The order will be considered approved upon receipt of payment on the EPONIM bank account. The order will be considered cancelled if payment is not made within a reasonable period of 8 days. As the products in stock are in limited quantity, availability will not be guaranteed until payment is received. If an order for a product in stock for which payment is by bank transfer is placed and payment is made when the product is no longer in stock, EPONIM undertakes to notify the customer and agree with him either a refund or an exchange with another item of the same amount.

5. ORDERS

Any Order will be confirmed when the Customer clicks on the "Place my order" button.

Confirmation of the Order implies acceptance by the Customer of the General Terms and Conditions and the essential characteristics of the Products.

As soon as the Order is registered, a confirmation email summarizing it (products, price, availability of products, quantity, etc.) will be sent to the Customer by EPONIM. To this end, the Customer formally accepts the use of email for confirmation by EPONIM of the content of his order. In any event, invoices are provided upon delivery.

In the event of an order for a product available on order, the sums paid by the Customer do not constitute a deposit, within the meaning of Article 1590 of the Civil Code.

If the Product is in stock, the Order will be executed no later than 7 days from the day following the day on which the Customer placed his Order. In the event of unavailability of the ordered Product, in particular due to suppliers, the Customer will be informed as soon as possible and will have the option to cancel his Order. The Customer will then have the choice of requesting the exchange of the Product within fifteen (15) days at the latest after receipt or of being reimbursed.

When an order is placed, when a reduction (of any type) is applied, the latter applies uniformly to all products in the order. In the event of a total or partial return of the goods, the portion of the price paid by discount voucher will not be reimbursed to you.

The reimbursement will be made at the latest within fourteen (14) days following the cancellation of the Order.

6. DELIVERY

6.1 Place of delivery

Delivery is made to the delivery address indicated by the Customer, it being specified that this must be the residential address of the Customer or any other natural person of his choice, if this is clearly specified when placing the Order. Delivery cannot be made to hotels or PO boxes.

When registering the Customer's personal details, the latter must ensure the accuracy and completeness of the mandatory data he provides. In the event of an error in the wording of the recipient's contact details, EPONIM cannot be held responsible for the impossibility of delivering the Product(s).

6.2 Delivery times

Delivery times are indicated when the Order is placed. These are indicative times, expressed in working days and corresponding to the average processing and delivery times.

The Customer acknowledges that, in the event of an order for products available on order, the delivery time will be extended. The estimated delivery time appears on the product sheet at the time of purchase, and in the order confirmation email. The delivery time depends on the time required to manufacture the product.

EPONIM cannot be held responsible for the consequences due to a delay in delivery that is not its fault or is due to an act of force majeure.

6.3 Receipt of Products

Delivery is deemed to have been made upon delivery of the Products to the Customer by the carrier, as evidenced by the control system used by the latter.

Upon receipt of the Products, the Customer is required to check the condition of the packaging of the goods and to report any damage due to the carrier on the delivery note, as well as to EPONIM, within three (3) days by sending an email to informations@coemi-lingerie.com or by sending an email on the contact form on our site.

The Customer may, upon request, obtain an invoice sent to the billing address and not to the delivery address.

Delivery costs are free for delivery in mainland France and in the countries of the European Union and will be payable by the customer for delivery worldwide. Return costs will be borne by the customer in the event of withdrawal or in the event of a return due to lack of conformity. Return costs are the responsibility of our Customers, except in the case of non-conformity of a product, in which case we will cover the return shipping costs.

7. LEGAL GUARANTEE

EPONIM is liable for any lack of conformity existing upon delivery of the Product under the conditions of Articles L. 217-4 et seq. of the Consumer Code.

When acting under the legal guarantee of conformity, the Customer:

- benefits from a period of two years from delivery of the Product to act.

- may choose between repair or replacement of the good; in accordance with Article L. 211-19 of the Consumer Code, EPONIM may not, however, proceed according to the Customer's choice if this choice entails a cost that is manifestly disproportionate to the other method, taking into account the value of the good or the importance of the defect. It is then required to proceed, unless impossible, according to the method not chosen by the Customer.

- is exempt from providing proof of the existence of the lack of conformity of the good during the twenty-four months following delivery of the good.

This legal guarantee of conformity applies independently of any commercial guarantee that may have been granted.

The Customer may decide to implement the guarantee against hidden defects in the item sold within the meaning of Article 1641 of the Civil Code, which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would have paid a lower price for it, if he had known of them. In this case, he may choose between the cancellation of the sale or a reduction in the sale price in accordance with Article 1644 of the Civil Code.

The action resulting from latent defects must be brought by the Customer within two years from the discovery of the defect.

8. RIGHTS OF WITHDRAWAL

In application of articles L.221-18 et seq. of the Consumer Code, the Customer has a period of fourteen (14) clear days from the date of delivery of the Order to exercise his right of withdrawal on his Order.

This period runs from the receipt of the Products by the Customer.

The Customer must attach to his request for withdrawal a copy of the invoice or any other element allowing to identify the Order in question, and its holder.

Only the Customer identified as such with EPONIM can exercise this right, to the exclusion of any other person, and in particular the person receiving the delivery (for example in the case of a gift).

9. RETURN AND REFUND TERMS

Any exchange or return must be declared by the Customer to EPONIM via the Site's contact form. The withdrawal forms can be downloaded from the site www.coemi-lingerie.com

The Products must be returned by the Customer no later than fourteen (14) days following the communication of his decision to withdraw.

The Product must be returned by the Customer in its original packaging or any equivalent packaging and in perfect condition (allowing for remarketing, having neither been worn nor washed), to request an exchange, refund or credit without penalty.

If the package is lost or damaged when returning the product, the cost of the damage is the responsibility of the Customer

Products that are not returned within the time limits and conditions referred to above will not be refunded or exchanged by EPONIM.

The return address is:

COEMI Wisniewski Spolka Jawna
Ul. Pabianicka 15 , Chechlo Pierwsze
95-082 Dobron
Poland

In accordance with Article L. 221-24 of the French Commercial Code, EPONIM undertakes to reimburse the sums collected under the Order within fourteen (14) days. This period runs from the first of the following two dates: (1) receipt by EPONIM of the returned Products or (2) receipt by EPONIM of proof of shipment of the Products by the Customer.

The reimbursement will be made by crediting the Customer's bank account corresponding to the bank card used to pay for the Order. If you have changed bank accounts, remember to give your new bank details to your old bank.

If payment was made by bank transfer, a RIB required for the transfer will be requested.

10. APPLICABLE LAW

These general terms and conditions are subject to French law. In the event of a dispute or complaint, the Customer will contact EPONIM as a priority to obtain an amicable solution.

The Customer is informed that any consumer may use a consumer mediator free of charge with a view to the amicable resolution of a dispute with a professional. Consumer mediation applies to any national or cross-border dispute between a consumer and a professional in the context of the execution of a sales contract or the provision of services.

It is possible to contact either a consumer mediator from the list on the consumer mediation website (https://www.economie.gouv.fr/mediation-conso/saisir-mediateur#secteur%202) or to fill out the automated complaint form to contact a dispute resolution body (https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage).

The request cannot be accepted by the consumer mediator if:

1° The Customer does not prove that he has previously attempted to resolve his dispute directly with EPONIM by means of a written complaint in accordance with the procedures provided;

2° The request is clearly unfounded or abusive;

3° The dispute has previously been examined or is currently being examined by another mediator or by a court;

4° The consumer has submitted his request to the mediator more than one year after his written complaint to EPONIM;

5° The dispute does not fall within his area of ​​jurisdiction.

The consumer is informed by the mediator, within three weeks of receipt of his file, of the rejection of his request for mediation.

In the absence of recourse to mediation, the courts of the jurisdiction of the company's registered office will have jurisdiction.

11. DATA PROTECTION AND FREEDOM

In order to provide the services offered on the Site, EPONIM may be required to process personal data concerning you, in particular those collected when you registered on the site, or when you placed your order.

The information and data concerning the Customer are strictly necessary for the management of orders, the execution and monitoring of commercial relations, as well as for internal statistical purposes. This data may be transmitted to the companies that participate in these relations (such as those responsible for the execution of services and orders) for their management, execution, processing and payment. This data is also retained in order to pursue security, identification, improvement and personalization objectives of the services.

The Customer has the right to access, rectify and oppose personal data concerning him/her at any time, under the conditions provided for by the law of January 6, 1978. To do this, simply send an email to the address informations@coemi-lingerie.com and the necessary arrangements will be made immediately.

The Customer may receive, from the company EPONIM, offers relating to products or services similar to those or the one that has already been the subject of an order, or newsletters. He/she will have the right to oppose them at any time without charge for the future, according to the terms specified in each sending.

We invite you to consult our Confidentiality Policy for more information on the use of your personal data by EPONIM.